International Shipping Policy

 

When you complete your purchase, your order will be processed. We will send you a confirmation email to the email address you have provided to track your order.


Expected delivery time:

Orders are processed and shipped to:

Gulf Countries within 5 to 7 working days

Europe & USA within 5 to 8 working days

Payment Method:  

We accept Online Payments Only through debit or credit cards 

Returning or Exchange Policy:

Delivered shipments are not applicable for Returns or Exchanges

For inquiries or concerns regarding your order, contact us through email: Info@joviality-eg.com

CANCELING ORDER:

Your convenience is our priority. We confirm every order through our customer service team via Email within 24HRS from placing it. 

You can cancel the order within 24 hours of placing it.

Order Cancellation is only possible within the same calendar day; Bank fees will be deducted upon cancelation.

For further inquiries please email us at Info@joviality-eg.com

Please note, all international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information.

 

FAQs

Shipping

  • WHERE DO YOU SHIP?
    •

    We ship worldwide

  • WHAT’S THE SHIPPING COST?
    •

    The exact shipping cost will be calculated at checkout as it depends on the country delivered to and the weight of the package.

  • HOW QUICKLY WILL MY ORDER BE SHIPPED? 
    •

    Your order will processed and shipped to Gulf Countries within 5 to 7 working days 

    Returns

  • WHAT IS THE RETURN POLICY?
    •

    We don’t offer returns or exchanges at this time

  • CAN I EXCHANGE A PRODUCT?
    •

    We don’t offer returns or exchanges at this time

    Orders

  • CAN I CANCEL MY ORDER ONCE IT’S PLACED?
    •

    You can cancel the order within 24 hours of placing it.

  • WHAT FORMS OF PAYMENT DO YOU ACCEPT?
    •

    We accept online payments ONLY through debit/credit cards

  • WHAT IF MY ORDER ARRIVES DAMAGED, INCORRECT, OR IS MISSING AN ITEM?
    •

     Incase of a damaged shipment. We will contact you, and send a new package instead of the damaged one. 

    Incase of an incorrect/missing item, we will deliver the correct/missing item.

    For further inquiries or concerns regarding your order, contact us through email: Info@joviality-eg.com

  • WHAT IF MY ORDER HAS BEEN MARKED AS DELIVERED, BUT I HAVEN'T RECEIVED IT?
    •

    For any inquiries or concerns regarding your order, contact us through email : Info@joviality-eg.com